Hong Kong Customs alerts public to fraudulent phone calls

2025-04-09

Defrauding Tricks

Hong Kong Customs has recently received a number of public enquiries about receiving phone calls from +852 2815 7711, which is the same number as Customs' General Enquiry Hotline (2815 7711), or from other local mobile phone numbers. The caller claimed to be an officer of Hong Kong Customs and told members of the public concerned that they had an express parcel or cargo consignment seized by Customs since contraband items had been found therein. Some of the callers also requested members of the public to take further actions, such as visiting the Shenzhen Bay Control Point or other control points for investigations or penalty payments, or downloading unknown mobile applications.

Customs clarified that the department had not made the calls in question. If Customs officers need to contact members of the public, they will provide relevant information to verify the identity of both parties, but will not request the public to provide sensitive personal information nor download unofficial mobile applications.

Customs reminds members of the public to remain vigilant and verify the identity of a caller when receiving any suspicious phone call, and do not disclose their personal information to others arbitrarily. If in doubt, please report to the Police immediately.

Our Advice

• Do not disclose personal information, including identity card numbers and bank account details;

• If you receive suspicious phone calls as mentioned above, hang up immediately;

• Stay alert if you receive phone calls purportedly made by the Custom. Do not hastily believe the callers’ identities;

• Even if strangers who send you messages are able to tell your personal information, it does not necessarily mean that they are genuine law enforcement officers. Scammers can obtain the personal information of the public by unlawful means;

• If you suspect that you have fallen prey to a scam, please call the “Anti-Scam Helpline 18222” for enquiries.