Latest Scam Alerts

Beware of Scammers Claiming that You Have Applied for SIM Card with Mainland (HK & Macau Service Plan)
2025-03-10

Beware of Scammers Claiming that You Have Applied for SIM Card with Mainland (HK & Macau Service Plan)

Defrauding Tricks

Have you recently received calls purportedly made by staff of China Mobile Hong Kong (CMHK)? Did the callers claim that you had applied for a new SIM card with a Mainland, HK & Macau Service Plan or the trial period of your new contract had ended? It is very likely that the callers are scammers! Recently, a number of members of the public have been defrauded of money ranging from HK$100,000 to HK$300,000.

 

Scam process:

1.     Fraudulent calls: Posing as staff of CMHK, scammers call and tell you that a new SIM card has been activated with a contract period of one to two years, and that monthly fees will be charged. 

2.     Guiding the conversation: If you tell them that you did not apply for such service or you want to cancel it, the scammers will pretend to help you cancel the service and direct the call to a bogus bank employee.

3.     Request for transfers: The bogus bank employee will ask for your bank details or instruct you to make transfers with automated teller machines. The scammers can no longer be reached once they have received the money.

 

Our Advice

  • Stay alert if you receive phone calls purportedly made by CMHK or other telecommunications services providers claiming that you have applied for services. Do not hastily believe the callers’ identities;

  • If in doubt, call the CMHK 24-hour Customer Care Hotline at +852 12580 for verification;

  • Do not disclose personal information, including identity card numbers and bank account details;

  • Even if strangers who send you messages are able to tell your personal information, it does not necessarily mean that they are genuine law enforcement officers. Scammers can obtain the personal information of the public by unlawful means;

  • If you suspect that you have fallen prey to a scam, please call the “Anti-Scam Helpline 18222” for enquiries.