Alert for Northbound Travellers! Beware of Phone Calls Purportedly Made by MTR (Shenzhen) Staff

2025-03-07

Defrauding Tricks

MTR Corporation (Shenzhen) Limited (MTR (Shenzhen)) has received a number of public reports that some criminals, posing as its staff members over the phone, falsely claimed that members of the public had committed unlawful acts and were subject to penalties, and asked them to contact designated “police officers” (scammers as well) to pay fines.

MTR (Shenzhen) reiterated that it would not allege members of the public by phone that they were involved in unlawful acts or require them to face penalties. MTR (Shenzhen) will publish notices related to its operations (if any) via channels including its website, Weibo and WeChat official account).

Our Advice

• Do not disclose personal information, including identity card numbers and bank account details;

• If you receive suspicious phone calls as mentioned above, hang up immediately and call the customer service hotline of MTR (Shenzhen) at 0755-2927 6688 for verification or report to the police for assistance;

• Even if strangers who send you messages are able to tell your personal information, it does not necessarily mean that they are genuine law enforcement officers. Scammers can obtain the personal information of the public by unlawful means;

• If you suspect that you have fallen prey to a scam, please call the “Anti-Scam Helpline 18222” for enquiries.