Latest Scam Alerts

Beware of Phishing Messages Purportedly from Cainiao
2025-02-12



Defrauding Tricks

Recently, scammers, purporting to be Cainiao, an online shopping delivery platform, sent phishing messages (including SMS and WhatsApp) to members of the public. Scammers asked recipients to click on the embedded link to update their delivery addresses so as to steal their personal information, credit card details and money.

 

Messages from senders with the same name will be automatically dropped into the same inbox by mobile phones. Taking advantage of this loophole, scammers sent phishing messages under the name of Cainiao Express, so that the fraudulent messages would be displayed alongside the genuine ones, making it hard for members of the public to distinguish between genuine and fraudulent messages. Scammers would also commit fraud by sending phishing SMSs with ordinary phone numbers.

 

Our Advice

  • Cainiao will not direct users to any web pages to edit their addresses or input private information;

  • Members of the public are advised to edit delivery details via Cainiao app. If in doubt, please call Cainiao’s hotline at 5814 0234 for enquiries;

  • Even if strangers who send you messages are able to tell your personal information, it does not necessarily mean that they are genuine staff. Scammers can obtain the personal information of the public by unlawful means;

  • Do not believe the scammers’ identities simply by the phone numbers they provide. You are advised to verify their identities by making enquiries to relevant organisations;

  • Do not log on to any suspicious websites or download any attachments by hastily clicking on hyperlinks embedded in emails, SMSs or web pages;

  • You may enter suspicious information on “Scameter” of CyberDefender or “Scameter+”, the mobile app of “Scameter”, for security check in addition to seeking verification from relevant organisations;

  • If in doubt, please call the “Anti-Scam Helpline 18222” for assistance.