Beware of Phone Scammers Impersonating csl's Customer Care Staff

2024-09-03

Defrauding Tricks

Recently, members of the public received calls from scammers claiming to be csl’s customer care staff.  Those scammers falsely claimed that the victims had to pay for the service plans which they had applied for or the new phones which they had ordered, and that amounts would be deducted from their accounts if they did not cancel the applications or orders.  After the victims denied the applications or orders, the bogus customer care staff claimed that they could help the victims cancel such applications or orders, and then forwarded the calls to bogus bank staff who either tricked the victims to hand in their online banking usernames, passwords and verification codes in order to steal the deposits in their bank accounts, or lured the victims to transfer money to designated accounts.

Our Advice

• If you receive calls from persons claiming to be csl’s customer care staff, you may ask them to send you their staff numbers from the verified SMS sender “#csl” or official WhatsApp accounts;

• If in doubt, you may verify messages via csl’s 24-hour “Scam Prevention Support” hotline +852 6800 0123;

• Do not disclose your personal information, online banking username or credit card information to strangers;

• You may enter suspicious information on “Scameter” or “Scameter+”, the mobile app of “Scameter”, for security check.