Beware of Phone Scammers Impersonating Hospital Staff

2023-11-23

Defrauding Tricks

Recently, members of the public have received calls purportedly made from staff of Kwong Wah Hospital (KWH) and CUHK Medical Centre (CUHKMC). The calls were in the form of pre-recorded messages requesting the recipients to provide personal information in order to collect medical documents.

Generally, hospital staff will contact patients by phone in person and provide relevant information to verify the identity of both parties. Members of the public are advised to stay alert and not to disclose personal information during unidentified phone calls. 

KWH and CUHKMC have issued press releases for clarification.

Members of the public can make enquiries with the relevant hospitals:

KWH’s website and its main phone number (2332 2311)

CUHKMC’s website and its main phone number (3946 6888)

Our Advice

• Do not identify callers’ identities simply by the names of organisations, phone numbers, fax numbers or staff numbers, etc. they provide;

• Stay alert and verify the identities of callers when receiving such suspicious phone calls (e.g. by calling the relevant organisations for enquiries);

• Do not disclose personal information, including your identity card numbers, bank account numbers and passwords, to callers hastily;

• Remind your relatives and friends to stay vigilant against deception;

• If in doubt, please call the “Anti-Scam Helpline 18222” for enquiries.