Latest Scam Alerts

Stay Alert: 2023 Consumption Voucher Scheme 2nd Instalment - List of designated telephone numbers for contacting registrants
2023-06-26



Recently, members of the public have received scam calls with 8-digit local phone number, purporting to be made from the Consumption Voucher Scheme (CVS) Secretariat or contractors. The caller claimed that the recipients were disqualified from 2023 CVS 2nd Instalment and asked for their personal information.

 

The registration for 2023 CVS 2nd Instalment closed on Tuesday (27 June). The Government will conduct eligibility check for all registrants. In the course of checking, the CVS Secretariat and its contractors will perform verification and contact registrants. The public are reminded to pay particular attention to the following:

 

  • the calls will not be recorded messages;

  • the SMS messages will not provide any hyperlinks;

  • no personal information will be obtained from the registrants directly; and

  • the Government or its contractors will only use the following designated telephone numbers to call or send SMS messages:

 

（I）Calling the registrants

 

Designated telephone number

Consumption Voucher Scheme Secretariat

3852 7500

or

2241 9400

Contractor appointed by the Government to conduct checks on the registrant’s eligibility

 

Deloitte Touche Tohmatsu




2852 1009

 

（II）Sending SMS to the registrants

 

Designated telephone number

Consumption Voucher Scheme Secretariat

852-6059 1120

or

852-2241 9400

Contractor appointed by the Government to conduct checks on the registrant’s eligibility


Deloitte Touche Tohmatsu




852-5567 3873

Contractor appointed by the Government to process/ check forms


SPS UK&I Limited

Toppan Forms (Hong Kong) Ltd.




852-6115 1226 34849

852-6522 4964


All registrants will be notified of their checking results by SMS messages issued through the specified telephone number (852 6059 1120). Members of the public can also enquire about their checking results through the interactive voice response system of hotline 18 5000.

 

Our Advice

  • Stay alert and do not believe calls purportedly made by the CVS Secretariat. If the callers ask for your personal or financial information under various pretexts, contact the Secretariat to verify their identities;

  • If you have doubts about the authenticity of the calls or SMS, you may call the CVS hotline at 18 5000 to make enquiry.

  • Do not disclose your personal information to callers, including your HKID card numbers, stored value facility account, bank account numbers and passwords.

  • Remind your relatives and friends, especially the elderly at home, to stay alert against deception;

  • If in doubt, please call the “Anti-Scam Helpline 18222” for enquiries.

 

For the list of designated telephone numbers for contacting registrants, please visit:

https://www.consumptionvoucher.gov.hk/en/information_list.html